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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A context menu will show up. It includes detailed information about all the actions that you can carry out on the page in question. Each pop-up menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive selection of educational video clips illustrating how to use our Control Panel. They're meant for those of you who want to see how things are getting done instead of just reading articles. Thus, everyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you searching for, take a peek at our comprehensive Frequently Asked Questions section, which contains questions asked by real customers and offers practical solutions. We constantly "revamp" our Frequently Asked Questions section with new Q&A's in an attempt to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ database either, you can get in touch with our fantastic team of client support engineers available 24-7-365 and eager to help you with any query. Each support ticket you send will be answered within sixty minutes (the average trouble ticket response time is approximately 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 170223

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com